How to restrict external transferred/called party ID to internal calling party while being transferred by internal switchboard?

[Mohibur Rahman]

We are using CUCM 8.6.2:

User-A, with extension ‘xxxxx’ calling internal switchboard operator ‘yyyyy’ (switchboard operator using ARC operator console system) with the request to connect to doctor’s mobile number ‘zzzzzzzzzz’;

Once the switchboard operator transferred (blind or consulted all the same) the call to doctor’s mobile ‘zzzzzzzzzz’, User-A can see the doctor's mobile 'zzzzzzzz' on his/her phone ‘xxxxx’.

How can I restrict User-A’s phone with extension ‘xxxxx’ seeing doctor’s mobile ‘zzzzzzzzzz’ after being transferred by switchboard operator ‘yyyyy’.

I would be very greatful to get some hlep on this matter.

Early thanks to all of you who has time, clue or solution for this.

Regards,

Mohib

[Mohibur Rahman]

I ended up logging a call with Cisco and got the solution, so thought I'll share with you all.

Although there is possible configuration per DN but that can be a bit of complex configuration and also will vary depend upon individual route pattern and circumstances.

I used the global configuration suggested by Cisco engineer for our organisation as mentioned bellow:

Choose Service > Service Parameters in the Cisco Unified CallManager Administration page.

          Choose the PUB IP and then choose the Cisco CallManager service.

          In Clusterwide Parameters (Device - General) change the parameter value of Always Display Original Dialed  Numberto true. The default setting is false.

[Rob Huffman]

Hi Mohibur,

Thanks for this very kind follow-up! +5

Cheers!

Rob

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