11-14-2013 05:59 AM - edited 03-19-2019 07:31 AM
I'm trying to set up auto attendant which will allow caller to dial a local number. see config below
Call Manager 9.1
DN: 1700
Forward all calls to Voicemail
Unity Connection 9.1
System Call Handler>Auto atttendant>1700
System Call Handler>Auto atttendant>caller input>0>Operator Call Handler>extension 1000
System Call Handler>Auto atttendant>caller input>1>Conversation>Caller System Transfer
System Call Handler>Auto atttendant>Greeting>standard>
During Greeting:
Personal recording
enable "Allow Transfers to Numbers Not Associated with Users or Call Handlers"
After Greeting
Conversation>Caller System Transfer
System Settings>Restriction Tables>Default System Transfer>Restriction Patterns
1???
Results:
-- I was able to route call to the operator call handler
-- upon pressing 1 there a prompt asking for a number, dialed 1080 but system cannot complete transfer "you cannot be tranfer to this number check the number and try again"
--call got disconnected when dialing 1080 upon hearing the announcement
Can anyone help me on this.
11-14-2013 06:42 AM
What is 1080 defined as on CUCM? Is it in parition listed in CSS applied to the UCXN SIP trunk or voicemail ports?
Chris
11-14-2013 06:16 PM
Hi Chris,
Below are the details
1080-Phone DN-Phone_PT
1903-Vm port-FAC_PT-Internal_CSS
1904-Vm port-FAC_PT-Internal_CSS
Internal_CSS
internal_PT
FAC_PT
11-15-2013 05:36 AM
Hi Darryl,
As a quick test can you set a phone up with the
Vm port-FAC_PT-Internal_CSS and make sure you
can call 1080. Also try moving "1??? - allow" up to the top of
the restriction table just to be sure.
I just tested a similar set up here and it could be blocked or allowed
with a similar 1??? config on Default System Transfer>Restriction Patterns
Cheers!
Rob
"Why do the best things always disappear "
- The Band
11-18-2013 06:49 AM
Hi Rob,
set up a phone 7102-FAC_PT with Internal_CSS and call was sucessful. No other similar entry on system starting 1???.
i have set up a auto attendant>caller input 1, which point to conversation/Caller System Transfer but i get in error " you cannot be transfer to this number check the number and try again"
11-18-2013 08:28 AM
Hi Darryl,
I would use this Tool from the great suite of Unity Tools to have a look at the call flow
on a "test" call this may give us a hint as to what's actually happening here
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Here are my two examples, pass/fail
Successful call to 6007 from System transfer Conversation via 6198 Call Handler (press 0);
09:19:37, New Call, CalledId=6198, RedirectingId=6198, Origin=16, Reason=8, CallGuid=EAA95E64BBEC45A3BE7FE886B83EF002, CallerName=Rob Huffman, LastRedirectingId=6198, LastRedirectingReason=8, PortDisplayName=CallManager-1-003,[Origin=Invalid],[Reason=Invalid]
09:19:38, AttemptForward
09:19:38, State - AttemptForward.cde!Dummy
09:19:38, Event is [NULL]
09:19:38, PHTransfer
09:19:38, State - PHTransfer.cde!LoadInfo
09:19:38, Event is [TrueEvent]
09:19:38, PHGreeting
09:19:38, State - PHGreeting.cde!PlayGreeting
09:19:38, Call answered if needed
09:19:38, Playing greeting for Call Handler: Rob Huffman 6198 transfer
09:19:47, DTMF received [0]
09:19:49, Event is [NULL]
09:19:49, SystemTransfer
09:19:49, State - SystemTransfer.cde!AnswerCall
09:19:49, Event is [TrueEvent]
09:19:49, State - SystemTransfer.cde!GetRegistry
09:19:49, Event is [NULL]
09:19:49, State - SystemTransfer.cde!Init
09:19:49, Event is [NULL]
09:19:49, State - SystemTransfer.cde!PlayEnterTransferString
09:19:57, Event is [TrueEvent]
09:19:57, State - SystemTransfer.cde!CheckNullTransferString
09:19:57, Event is [NULL]
09:19:57, State - SystemTransfer.cde!ValidateTransferString
09:19:57, Event is [TransferAllowed]
09:19:57, State - SystemTransfer.cde!CheckOfferConfirmDialog
09:19:57, Event is [FalseEvent]
09:19:57, State - SystemTransfer.cde!TransferConfirmDialog
09:20:03, Event is [TT1Event]
09:20:03, State - SystemTransfer.cde!DoTransfer
09:20:04, Event is [HangupEvent]
09:20:04, Idle
Unsuccessful call to 6007 after setting 6??? "Block" on Restriction table for Default system transfer;
09:22:07, New Call, CalledId=6198, RedirectingId=6198, Origin=16, Reason=8, CallGuid=3E72C39A73D04B3D9BE5C27AC3F2223F, CallerName=Rob Huffman, LastRedirectingId=6198, LastRedirectingReason=8, PortDisplayName=CallManager-1-005,[Origin=Invalid],[Reason=Invalid]
09:22:07, AttemptForward
09:22:07, State - AttemptForward.cde!Dummy
09:22:07, Event is [NULL]
09:22:07, PHTransfer
09:22:07, State - PHTransfer.cde!LoadInfo
09:22:07, Event is [TrueEvent]
09:22:07, PHGreeting
09:22:07, State - PHGreeting.cde!PlayGreeting
09:22:08, Call answered if needed
09:22:08, Playing greeting for Call Handler: Rob Huffman 6198 transfer
09:22:18, DTMF received [0]
09:22:20, Event is [NULL]
09:22:20, SystemTransfer
09:22:20, State - SystemTransfer.cde!AnswerCall
09:22:20, Event is [TrueEvent]
09:22:20, State - SystemTransfer.cde!GetRegistry
09:22:20, Event is [NULL]
09:22:20, State - SystemTransfer.cde!Init
09:22:20, Event is [NULL]
09:22:20, State - SystemTransfer.cde!PlayEnterTransferString
09:22:27, Event is [TrueEvent]
09:22:27, State - SystemTransfer.cde!CheckNullTransferString
09:22:27, Event is [NULL]
09:22:27, State - SystemTransfer.cde!ValidateTransferString
09:22:27, Event is [TransferRejected]
09:22:27, State - SystemTransfer.cde!PlayBadTransferString
09:22:30, Event is [NULL]
Cheers!
Rob
"Why do the best things always disappear "
- The Band
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