Unified Communications Infrastructure

Cisco Prime Unified Communications Management Suite and Cisco Prime Collaboration Manager are entering EOL – replaced by Cisco Prime Collaboration

The Cisco Prime Unified Communications Management Suite (UCMS) 9.0 and Cisco Prime Collaboration Manager (CM) 1.2 are entering End-of-Life, replaced by Cisco Prime Collaboration. The End-of-Sale date, the last date to order the product through Cisco ...

Cisco Supervisor user isnt under Agent's Team Summary

I am using Cisco Supervisor and Agent Robin Dean is under Agent Team State but she is not under Agent-Team Summary. Does anyone know how to get her in there? We are using UCCX 8.0.2.

configure autodialer from gateway

I have a phone in an elevator which needs to be configured to automatically ring to an outside line when the phone is picked up. I'm using CUCM 8.0 and prefer assistance using GUI instead of CLI.

RTMT alert for PRI

Is there any way to generate an RTMT alert as soon as the PRI goes down in cisco voice gateway (MGCP). I have almost 20 gateways and all have multiple T1 circuits and need to setup on all.

My dashboards on Cisco Prime Collaboration 9.0 don´t show data (No data to display)

My dashboards on Cisco Prime Collaboration 9.0 don´t show data (No data to display).Maybe I wanna think that the issue can be a service down...but I don´t know which.thanks

UCCX cluster error

Hi Guys,I am getting this error while trying to add the CCX subscriber node. Did anyone seen thsi before? hoping someone can help."Add to cluster is failed because of ClusterException SYNCH_ERROR Error while waiting response from Bootstrap Manager.Re...

Unity 7 and Lotus Notes migration

Customer currently is on Unity 7 with Exchange 2010. They recentlly got bought out and will be migrating over to Dominos. Is there any any sort of migration path so they can still have access to their old voicemails on exchange? wo...

VG224 and modem configuration

Hi All,I hope someone can help me. I would like to know how to configure a port in VG224 to connect to a modem. current setup is VG224 connected to an MGCP gateway using CUCM 8.5.1. Thank you in advance.

Resolved! Unity 7 migration to Connection

we are migrating Unity 7.0x VMO to unity connection 8.x . so we will be using COBRAS.we at the same time want to ldap synch the Unity connection - is this done during the cobras import ?Also some of the alias's on the unity do no...

Resolved! SRST How to Documentation CUCM Version 7.1.5.34900-7

Hello:I am looking for some really good documentation on how to setup SRST and how to enable it when a internet/network circuit is down but the router is there on site.ThanksCathy

Resolved! Unity Connection 9.1

Hi team,I upgraded Unity Connection from version 8.0 to 9.1 and all the users and call handlers timezones were messed up. The users are in different partitions; and all users from the same partition had the same timezone.I would like to use the Bulk ...

License CUE

Hi, I have a Cisco Unity express with 17 mailbox, and I would like to add 50 mailbox licences.That is possible ?Best regards.

unity connection 8.6 mobile notification device

is it possible for mobile phone to hear message without need for authentication or other user interactionsay the notification device will ring and mobile use will hear somthing like "u have a message" and then continue playing the message without use...

Unified Communication Server 9.x licensing

In the DCT when i go for the licensing of UCM 9.x and select the package "UCL-UCM-LIC-K9" then in config option i only get the options to select the user licenses, there is no option of Node licenses as we had with previous versions, has this licensi...

Call transfer/forward from Unity Connection

My understanding was that we cannot transfer or forward calls from one Unity Connection cluster to another voice systems (could be another unity connection cluster or a PSTN number or anything outside the). Anyway, I have two unity connection cluster...

Unified Communications Infrastructure

Forum Posts

Cisco Prime Unified Communications Management Suite and Cisco Prime Collaboration Manager are entering EOL – replaced by Cisco Prime Collaboration

Cisco Supervisor user isnt under Agent's Team Summary

configure autodialer from gateway

RTMT alert for PRI

My dashboards on Cisco Prime Collaboration 9.0 don´t show data (No data to display)

UCCX cluster error

Unity 7 and Lotus Notes migration

VG224 and modem configuration

Resolved! Unity 7 migration to Connection

Resolved! SRST How to Documentation CUCM Version 7.1.5.34900-7

Resolved! Unity Connection 9.1

License CUE

unity connection 8.6 mobile notification device

Unified Communication Server 9.x licensing

Call transfer/forward from Unity Connection

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