Hunt group - front desk, alternative, then front desk voicemail

[Chris Campbell]

I'm trying to figure out how to do this.  I have it working where it goes to the receptionist, and if she's busy, forwards to person 2, and then to voicemail, but it goes to person 2's voicemail if she doesn't answer; instead, I want it to go to the voicemail box for the receptionist/front desk if both fail to answer.  How can I do that?

[Nithin Eluvathingal]

On Unity Connection>Advanced>Conversation, Check if "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" is checked or not. if checked uncheck it.

[Sadav Ansari]

Hi Nithin,

How it can be achieved by Hunt group please suggest.

In my case I have created 

Hunt Pilot 3000

Hunt list

In Line group added extension: 1001 &1002 

Both 1001 and 1002 activated voice mail 

I am dialling hunt pilot number 3000 call ring both extension 1 by 1  but not going on VM if no answer.

I want call should be go on VM in no one answer the call.

[Nithin Eluvathingal]

When using hunt pilot,  line group members  call forwarding configuration  will not work.

[Sadav Ansari]

Thank you for your clarification.

[Sadav Ansari]

Hi Chris, 

I have checked it in my lab and its working for me.

My configuration is like 

1001 my front desk extension

1002 my person 2 extension

when I am calling from extension 1003 to 1001 and if 1001 is busy call going to 1002 if 1002 not available to take call it’s landing to Voice mail profile of front desk 1001 extension.

8080 my VM profile number.

[Nithin Eluvathingal]

By default, Use Last (Rather than First) Redirecting Number for Routing Incoming Call" is unchecked.

[Chris Campbell]

Are you saying last number should go back to the front desk and then the noan option will send it to the front desk voicemail?

[Nithin Eluvathingal]

check your unity advanced conversation settings. If Use Last (Rather than First) Redirecting Number for Routing Incoming Call" is checked. It will go to person 2 mailbox when forwarding from receptions phone.

One more question, what’s your hunt group configuration. Can you provide bit more information regarding the hunt group flow.

[Elliot Dierksen]

Glad to hear you have it working, but I feel compelled to bring up a human factors concern. People are rarely going to wait 7+ rings for somebody to answer. That has emphatically been my experience. My suggestion would be either a hunt group that rings both parties immediately and then goes to voicemail, or a shared DN on both those phones that goes to the voicemail box after X rings. Otherwise I think you will end up with a lot of lost calls.