Identify Caller CUCM

[KhammariAsma]

Hello,

Is it possible to identify a caller entered in the personal directory of a telephone extension registered in cisco cucm, or by using the imagicle solution with cucm?

[Shalid Kurunnan Chalil]

Hi there,

Could you please explain in detail what you meant by this?

Regards

[KhammariAsma]

Hello,

i means, when i have a ip phone 1000 registered on cucm

i configured a personal diretory on this phone, an external number phone ( mobile phone), for example 6666, name; Marc

When the ip phone 1000 receive a call from 6666, it will display Marc on the ip phone 1000, so the ip phone can identify the call

[Nithin Eluvathingal]

The Imagicle Contact Manager supports this feature. Please refer to the knowledge base (KB) article for setup instructions. Imagicle provides a comprehensive KB guide, which I recommend reading in its entirety.

https://www.imagicle.com/en/resources/knowledge-base-results/kb/51/

[Nithin Eluvathingal]

I believe you’re inquiring about the Caller ID feature available with the Imagicle Contact Manager. If that’s the case, the caller ID will be displayed when you receive a call from an external number that is included in the Imagicle Contact Manager.

On Cisco Unified CallManager Contact Manager also provides the Caller ID service (also called directory lookup). When a call rings on the phone, a search for the calling number is automatically made on the user's directories and, if a match is found, the caller name is displayed.

[KhammariAsma]

Hello Nithin,

have you an example of configuring Caller ID service using CUCM ?

Thanks in advance

[Shalid Kurunnan Chalil]

Hi there,

Please look into this document under the PBX configuration. 

https://kbp.imagicle.com/kb/pdf-cat/51/ 

Regards