Incoming call removes Call Park before finding out which ext. its on.

[jhoward706]

A coworker has brought up this question.  She takes the overflow calls for our office and when she places one call on park and another comes in it removes the display where it says what extension it is parked before she can see it.  I was wondering if there are any settings I can change or delays I can put in place?  Or is this a coincidence she'll just have to live with when it happens?  Thanks for your time.

[Chris Deren · Accepted solution]

Josh,

Take a look at the following CM service parameter:

Caller ID Display Priority Enabled:

This parameter determines whether caller ID information messages receive the highest priority over most other messages that display on the phone. Higher priority messages will preempt lower priority messages. Valid values specify True (caller ID messages have the highest priority and display for 10 seconds when the phone receives an incoming call) or False (caller ID messages display until the phone receives another message of equal or higher priority; for example, caller ID information and call park display messages have the same priority which means that it is possible for a user to press the Park softkey to park a call and a millisecond later, an incoming call rings and clears the call park display number in favor of the incoming caller ID information. After the the call park display has been erased, it is impossible for the user to determine the number at which their call was parked.)

If you choose True, it is possible that a lower priority message that the phone received while the caller ID information was being displayed will still display, but only if it is not preempted by another incoming caller ID message. For example, if the Call Park Display Timer is set to 20 seconds, in the case previously described where the user has pressed Park and then a millisecond later received an incoming call, the incoming caller ID message will display on the phone for 10 seconds, after which the call park information will display for approximately 9 seconds, assuming no more incoming calls are received. 

   This is a required field. 

   Default:  True 

You may also want to adjust "Call Park Display Timer:" and define other Park parameter under the same  section.

HTH,

Chris

[jhoward706]

Thank you for quick response Chris.  The Call Park Display Timer was still at the default 10 so I increased it to 20 secs and I'll test it this after noon to see if thats enough time.  Thanks again for the help.

-Josh Howard

[Rob Huffman]

Hi Josh,

In addition to the good tips from Chris (+5 "C"-Man!)

Have you tried playing with the Setting(s) "Auto Line Select" and "Auto Call Select" on the Device config

page for this user? If these Settings are set to true the Call Focus on the display will always shift to the new incoming call.

I can't test this with Call Park because we don't use Call Park, but its worth a try.

Cheers!

Rob

[jhoward706]

Thank you for responding so quickly too Rob.  I'll have to play with it this afternoon but I'm thinking that putting Auto Call Select on disabled may also be a solution.  If it is I'll have to see if I can place both of you as Correct Answers. 

-Josh