Installing RTMT issues

JungChoi77534 · ‎10-07-2021

Hello,

I am trying to troubleshoot an issue for a client where calls are randomly dropping at the call center.

I downloaded the RTMT app to install on a Windows 2016 server and while it says that it completed the install, I don't see it installed. It created the \opt\ directory for all the files and but nothing in programs to open the app.

I checked the Programs/Features option as well and there is no sign of this app.

When I run the installer again, it stops saying that it is already installed.

Am I missing something here? thanks

Nithin Eluvathingal · ‎10-07-2021

I am not aware about your RTMT versions.

RTMT 12.5 supported platforms are below.

Operating System Support

You can install Unified RTMT on a computer that is running one of the following operating systems:

Windows XP
Windows Vista
Windows 7
Windows 8
Linux with KDE or GNOME client

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_5_1/rtmt/cucm_b_cisco-unified-rtmt-administration-1251/cucm_b_cisco-unified-rtmt-administration-1251_chapter_01.html