CUAC and Imagicle both are available.imagicle its not a replacement of CUAC. We can suggest as an alternative option based on the client requirement . Imagicle is a third party solution. There is also another product called commsouth. They are also doing good in these kind of requirment.
If a customer doest use billing applications and if they need an attendant console, we always go with CUAC. But if they use a billing and call recording of Imagicle, we have suggested to go with Imagicle
