10-13-2012 11:58 AM - edited 03-19-2019 05:43 AM
Hi Experts,
Greeting for the day!!
I am facing issue in visual voicemail.
Pre-request:
Subscribe visual voicemail service in the phone.
Step to reproduce:
Kindly help me to solve this issue.
Environment:
Unified CM: 9.0.1.10000.37
Unity Connection: 9.0.1.10000.36
CUCM & CUC Integration : SIP
Phone: 9971
Thanks in advance.
Solved! Go to Solution.
10-15-2012 07:47 AM
I see this in your logs:
Install Exception: Missing suite name:
this matches an issue in this troubleshooting guide:
http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b14d12.shtml
The issue is caused because of a space in the Service Name under the Service Parameter. In order to resolve this, navigate to CUCM Administration > Device > Device Settings > Phone Services > Find > VisualVoicemail. Ensure the Service Name is VisualVoicemail and has no spaces.
After this change is made, stop and start the TFTP Service. Then, reset all phones which are using the Visual Voicemail service.
yours may not have a space but from the log appears to be all lower case, recreate the service with capitalized V, such as VisualVoicemail.
HTH, please rate all useful posts
Chris
10-13-2012 12:41 PM
Is the name of the service VisualVoicemail? There cannot be a spate in between the 2 words as the name has to match exactly. if this is not the issue, can you please post your VV service URL?
HTH,
Chris
10-13-2012 12:47 PM
Thanks for the reply chris.
Name of the service is visualvoicemail (without any space)
W url:
http://10.78.239.115/midlets/VisualVoicemail/VisualVoicemail.jad
Cisco unity connection ip is 10.78.239.115
Thanks in advance.
Regards
Arasu
10-13-2012 01:00 PM
I don't know if this is case sensitive of now, but is it visualvoicemail or VisualVoicemail, I've always tried the second so perhaps give it a try.
Did you build your parameters as described in install guide?
I find the best way to troubsleoot VV is to review the phone's console logs via phone's web page. It provides good clues.
HTH,
Chris
10-15-2012 06:55 AM
10-15-2012 07:47 AM
I see this in your logs:
Install Exception: Missing suite name:
this matches an issue in this troubleshooting guide:
http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b14d12.shtml
The issue is caused because of a space in the Service Name under the Service Parameter. In order to resolve this, navigate to CUCM Administration > Device > Device Settings > Phone Services > Find > VisualVoicemail. Ensure the Service Name is VisualVoicemail and has no spaces.
After this change is made, stop and start the TFTP Service. Then, reset all phones which are using the Visual Voicemail service.
yours may not have a space but from the log appears to be all lower case, recreate the service with capitalized V, such as VisualVoicemail.
HTH, please rate all useful posts
Chris
10-15-2012 12:21 PM
Hi Chris,
Thanks a lot for your help.
I have successfully able to check the visual voice mail in one of my setup.
I have another site i have configure visual voicemail and subscried the service to the phone.
Issue: Phone dials visual voicemail number and call gets disconnected.
Step to reproduce:
I have attached the phone concole log also.
Kindly help to solve this issue.
Thanks in advance.
Regards
Arasu
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