Mediasense pause recording from Softkey

[mmoulson1]

Hi all,

I've just installed Mediasense 11 along site CUCM 11.

I have added the 'Record' softkey under connected and applied it to my handset. If the recording option is set to 'Automatic Call Recording Enabled' then when the softkey is pressed I just get a message saying "Recording Already in Progress".

If I switch the recording option to 'Selective Call Recording Enabled' then the softkey appears to work as expected and I can start/stop recording as required.

Is it possible to stop/pause the recording using a softkey when 'Automatic Call Recording Enabled' is set?

Thanks in advance

Matty

[Deepak Rawat · Accepted solution]

It is not natively possible to achieve this feature with Media Sense for Automatic Call Recording. However, there are Recording Control APIs that can help here:

Refer to below Developer Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/Developer_Guide/CUMS_BK_ms-dev-guide-11.pdf

Regards

Deepak

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[mmoulson1]

Many thanks for providing the information! Wish I had some time to look into the API stuff!

Matty

[Deepak Rawat]

Never mind :) now since you know it, go through them whenver you get time. Its quite fun to play around with the APIs.

Regards

Deepak