MediaSense Zero Size Tracks error

[Derrick Filippelli]

Hi Team,

We are encountering an issue where some of the recordings on MediaSense are coming up as Zero Size Tracks error. Any ideas as to what could cause this error?

[Ryan Lalonde · Accepted solution]

Hello,

We were able to resolve this problem. The fix:

Disable "Early Offer support for voice and video calls" on the SIP profile that is applied to the SIP truck from CUCM to MediaSense and reset the trunk.

Thanks!

[Javier Morales]

I have this problem and the SIP Profile already have disabled the "Early Offer support for Voice and Video calls"

Any other idea?

[soheil.amiri@Live.com]

i have the same problem.