Message Indicator Light not coming on after Upgrade to CUCM 7.1.(2)a

[mmendonca]

getting the voice mail message but light isn't turning red.

[Rob Huffman · Accepted solution]

Hi there,

Have you looked at the steps in this guide?

Troubleshooting Guide for Cisco Unity Connection Release 7.x

Message Waiting Indicators (MWIs)

http://www.cisco.biz/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

[mmendonca]

Hi Rob,

Thanks for the response.  Very helpful link.

The problem turned out to be the partition for the MWI dn was missing in the CSS.  Pretty strange since we have many CSS for each locations.  The partition was in every other CSS.  TAC said they've never seen where something like that happened after an upgrade.

Mark

[Rob Huffman]

Hi Mark,

Nice work here my friend! Good troubleshooting I've never

heard of that happening either, but with this stuff there's a first

for everything.

Cheers!

Rob