02-22-2017 05:54 AM - edited 03-19-2019 12:08 PM
UCM: Pub01, Sub02, and Sub03 (Disaster Recovery) - System version: 9.1.2.12900-11
UCX: UCX01 and UCX02 (DR) – version: 9.1.2ES46.12900-46
CCX: CCX01 - System version: 9.0.2.11001-24
CUPS: CUPS01 and CUPS02 (DR) - System version: 9.1.1.51900-1
CER(Emergency Responder Admin): CER01 and CER02 (DR)
I am planning a Disaster Recovery test that will last for three days. I have little experience with CM, UCX and etc. I inherited this voice system, so I am not completely familiar with the voice design.
Below is my plan for manually failing over my voice system to my DR servers.
Are there any configurations that I need to verify to ensure my voice system will work as expected?
What is the best way to manually failover my UCM, UCX, CCX and etc?
02-22-2017 06:01 AM
Just come up with test cases that touch all applications, here are some suggestions:
inbound and outbound calling
Hold, transfer, conference
IM/P operation, login to Jabber, IM between clients
voicemail access, leave message, retrieve message
911 call ensuring proper ERL is used, 911 callback
Login as CCX agent, make sure CSQ calls get delivered
02-24-2017 02:43 PM
What do you mean " Login as CCX agent, make sure CSQ calls get delivered"?
02-25-2017 05:50 AM
You mention one of your apps CCX (contact center express), so to test proper operation of it the most important thing is to make sure you can login as an agent to the system and then be able to answer an ACD call delivered to a Contact Service Queue (CSQ), basically simulating one of your typical CCX calls flows.
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