Unified Communications Infrastructure

I have a customer Company A who merged with another Company B. Each company has already had its own Unity Connections Cluster with its own Microsoft Domain, LDAP and Exchange integration. It is the same scenario for merging CUCM from two to one new c...

Dear all, I have 2 clusters of CUCM. I have installed CPCA 10.5.1 trial and added 2 publishers successfully through logical discovery and there are in the managed state. But I do not see subscribers and phones and dashlets are empty. What should I do...

I am needing to set up a call handler where a caller will hear different greetings based on caller input. (E.g. "Press 1 to hear our hours. Press 2 for admission costs, etc.") They will not be transferred or speak to anyone. Just hear the information...

Hi experts, I started working on a BoM to upgrade existing IPT infrastructure to the latest one. Existing detail as below - MCS 7800 hardware servers - CUCM ver 7.1.5.31900-3 and Cisco Unity Connection 7.0 Build 7.0(2) - Total Number of Exisitng IP...

Hey guys, So because of a bad Java error when trying to change the greeting via the web, we started using the Audiotext manager. Now, however, we are getting a .NET error (unhandled exception) in the Audiotext application when trying to change the g...

Good day Experts. I have been tasked with giving my company the following. 1. Motivation of moving from CUCM 9.X to 11.X what benefits will the company have? Remember i need serious motivation to convince non technical people why we should upgrade....

Hello, i have an issue with the username by creating an ESXI Host in the PCD, because our Infrastructure Need the user like this"netz\xxxxxxx" User cannot contain "\". best ragards Joachim Köster

I am running Unity Connection 9.2.1 and I have a user that had her name changed in her user profile.  the problem is that her profile now has her old user name and her new e-mail address.  when some calls her extension it does not go to her voice mai...

Hello all, We wish to upgrade CWMS from 2.6MR2 to the new release 2.8. Reading the 2.8 release notes that indicates that I have to update in 2.6MR3 and after update in 2.8. Someone could confirm that it isn't necessary to upgrade in 2.7. Also could y...