Yes I did, but it didn't help

Mehdi Talei · ‎08-03-2015

We have a new OU added to our AD. I added the OU to CallManager as well as Service Profile. Which service on CallManager or IM server do I need to restart in order to make these changes effective?

CallManager and IM version 9.1

Thanks

Jaime Valencia · ‎08-03-2015

You simply need to do a sync from LDAP, assuming all your configuration is correct.

HTH

java

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Mehdi Talei · ‎08-03-2015

Thanks Jaime for the reply! Sorry, I need to be more specific! The new OU works fine the CUCM! The problem is IM. The users in new OU aren't able to see (add and chat) the users in old OU and vice-versa!

I though I might need to restart a service...

Jaime Valencia · ‎08-03-2015

Jabber only pulls the config during the start up, have you closed and restarted Jabber??

HTH

java

if this helps, please rate

Mehdi Talei · ‎08-03-2015

Yes I did, but it didn't help!

No service in IM needs to be restarted?

New LDAP group in CallManager and IM