06-24-2016 11:41 AM - edited 03-19-2019 11:17 AM
Hi All,
During migration CM 7.1.5 to CM 10.5.2 using PCD (11.0.1.10000-6), I am getting critical error message at Installing database component saying:
'the installation has encountered a unrecoverable internal error. for further assistance report the following information to your support provider.
"/isr/local/cm/script/cm-dbl-install RU post install 10.5.2.10000-5 7.1.5.10000-12/usr/local/cm/common/m1-root_dir/cluster-X.X.X.X/node-X.X.X.X//component database/common/log/install/capture.txt "failed (1)
show version active (CUCM 7.1.5)
admin:show version active
Active Master Version: 7.1.5.10000-12
Active Version Installed Software Options:
cmterm-iptrade-ek-sip.cop
localeinstaller
cm-locale-en_GB-7.1.5.1000-1.cop
dp-ffr.3-1-15.GB.cop
ciscocm.dst-updater.2010i-1.el4.7.1.5.cop
cmterm-IPCPBXUA-SIP.cop
cmterm-7925-sccp.1-4-1.cop
cmterm-devicepack7.1.5.36121-2.cop
cmterm-8831-sip.9-3-3-5.cop
cmterm-8831-sip.9-3-3-TO-10-3-1.cop
cmterm-8831-sip.10-3-1-16.cop
ciscocm.ucmap_platformconfig.cop
ciscocm.migrate-export-v1.15.cop
I am migrating on BE7000H by the way..
Any suggestions?
Regards
Adnan
06-26-2016 07:29 AM
Hi Adnan,
It sounds like you may be hitting this bug;
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv39301
06-26-2016 07:46 AM
[+5] to Rob
Good Finding.
06-26-2016 08:02 AM
Hey Aman,
Thanks buddy! Nice to hear from you, hope all is well :)
Cheers!
Rob
04-21-2017 02:27 PM
I just used 11.5.3.10000-14 and hit the same error... Not happy
05-14-2017 02:23 PM
I have tried on 3 different version but no success. It's something else not just the bug.
06-26-2016 08:10 AM
Hi Rob,
Thanks for your reply.
Wondering if this bug fixed in 11.5.x and will this work if I upgrade PCD to 11.5.1.11900-1?
Regards
Adnan
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