Pickup notification does not work

[b.t]

                   All

We have CUCM 6.1(5)

I had configured a broadcast hunt group with BLF, dual line etc - fairly complex call routing.  Customer wanted call pickup, which I configured and tested working.  SInce then we ended up trashing the phone config (as it is a lab) attached to a production CUCM cluster and then recently rebuilt the lab phones.  Now however, I cannot get notification working for call pickup.

I added the above as a bit of history, as now, I have stripped the call pickup configuration down this:

Two phones, single line on each

Call pickup group which is configured on the two phones, call pickup group has the following config:

Name:RPN_Test_BoF_PG

Number:5551011723

Notification policy:Audio and Visual Alert

Notification timer (seconds):6

Selected call pickup groups:5551011723

When I dial phone A, it rings as expected.  However no visual or audio alert appears.  If I ring phone A, then after a few seconds press the softkey pickup button on phone B - the call is pulled to phone B, and I can press the Answer button.

I have tried various combinations of Audio, Visual, Audio and Visual alert settings and Called party information etc, but nothing gives me an audio or visual alert........

Any ideas anyone?

Thanks in advance

Brian

[Chris Deren]

What are the DNs configured like for notifications?

Chris

[Aaron Harrison · Accepted solution]

Hi

I once saw a bug where the notification didn't work if the partition of the pickup numbe rwas set to  - or maybe it worked only when set to , I can't quite recall.

Try putting it in a PT if it's not in one now, or putting it in if it is.

Aaron

[b.t]

Thanks

Aaron, just spotted the same bug myself.  I do not have the Cisco bug ID for it yet, but saw this:

http://www.routerdiscussions.com/viewtopic.php?f=4&t=2985

Removed the DN of the pickup group from its partition and it works now.  Thanks everyone for looking......

Brian

[Rob Huffman]

Hi Brian,

I was actually part of that thread from CSC

There are actually a couple of related bugs;

CSCsj38648 Bug Details	Bug #20 of 98 | < Previous | Next >

CM 6.0: Pickup Notification not working if different  partition.
Symptom: Pickup notification is not working if  pickup group is in different partition than phones. Pickup is working. Conditions: Phones  are in one partition, pickup group in another but reachable from phones  CSS. Workaround: Configure pickup group in same  partition as phones. If dial plan does not allow: none	Status Fixed             Severity        3 - moderate Last Modified In Last Year         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 6.0(1.1000.37)                      Fixed-In 6.0(0.9901.308) 6.0(1.1101.5) 6.1(1.1000.11)

CSCsl97189 Bug Details	Bug #74 of 98 | < Previous | Next >

                         

Incorrect Call Pickup Notifications based on Partition  and Timezone
Symptom: 1. Call Pickup Notifications (audio and/or  visual) do not work for any members in the Call Pickup Group. 2. Call  Pickup Notification is being sent to devices which are in a timezone  different to the monitored party. Conditions: 1. Call  Pickup Group is associated with a partition. 2.  Placing a Call Pickup  Group in a Partition with timeschedule (TS) and  timeperiod (TP) and not  assigning the dependent devices to that  partition. Workaround: 1.  Change the Call Pickup partition to "none" 2. N/A Further  Information: Fix  for this will be available in 6.1.4.  However, due  to large scope of  changes this fix cannot be ported back to any ES. Any  install requiring  this fix must upgrade to 6.1(4), 7.0(2), or later.	Status Fixed             Severity        3 - moderate Last Modified In Last Year         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 6.1(1) 6.1(2) 6.1(3) 7.0                      Fixed-In 7.0(0.183) 7.0(0.167) 7.0(0.39700.81) 7.0(1.11000.2) 6.1(3.9901.149) 6.1(3.11) 6.1(3.12) 6.1(3.13) 6.1(3.9999.1) 6.1(3.14) 6.1(3.15) 6.1(3.16) 6.1(4.1000.10)
Related Bug Information                  CSS of phone Device not included for Visual Notification of Call  Pickup Symptom: Visual Notification of a call to a phone within a Call Pickup group is   not displayed on the screen of phones within that Call Pickup Group  but  pickup functionality, using the Pickup SoftKey, is working as  expected.  Conditions: The Calling Search Space of the Line does not include the partition of   the Call Pickup Group, but the Calling Search Space of the Device does   include that partition.  i.e. The CSS at the Device level is not being  taken into account when  determining whether to display Visual  Notification.   Workaround: Configure the Calling Search Space of the Line to include the partition  of the Pickup Group.

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[b.t]

lol Rob

If only you had replied 9 minutes earlier, you would have been flagged with the right answer.....

Thanks for looking anyway, much appreciated!

Brian

[Aaron Harrison]

You can have more than one right answer I think :-)

Aaron

[Rob Huffman]

Hey Brian,

No worries my friend I just wanted to add my 2 cent$

here because I'm not allowed to @ home (just kidding!)

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash