So, I guess the best answer to that is based on what you are trying to accomplish with that call handler. Is it just to get the call from their current selection to the next, or do you want to be able to allow the callers to leave a message? if you don't want them to leave a message, then set the after greeting action to send the caller somewhere else. You have a couple options here:
1) send the caller back to this call handler (call handler greeting would repeat until user selected an option or hung up).
2) send the caller to a subscriber (for messaging). In this option you can cause the call handler to send the call to the greeting for the subscriber or to attempt transfer for the subscriber.
3) you can send the call to hang up. This is not the most graceful option, but if you are only trying to give the caller information (provided in the greeting for the hunt group) then sending the call to hang up would also ensure that they don't here the "Sorry, The example administrator is not available".
One other thing that occurs to me is that you can change that message. All you are hearing is the default greeting for the mailbox (Example Administrator). To change this message:
1) access the example administrator mailbox.
- click on subscribers
- click on the find icon (magnifying glass)
- search by first name (typing example in the search criteria).
2) treat this like any other mailbox.
- on the profile screen, you will have the recorded voice (this is the cisco recording (Example Administrator).
- on the greetings screen, you will have the source of your standard greeting as System
Remember that the system greeting is: "Sorry {recorded name} is not available. Please leave your message after the tone.
to change this you have one of a couple options:
1) note the extension on the profile page
2) dial your voicemail pilot (the number that gets you to voicemail).
3) hit pound (#) at the prompt
4) when the system prompts you for id, input the extension you noted in step 1.
5) input the password for this box (if you have not changed this, it will be the default password for mailboxes).
- if you cannot access it, reset the password (using the phone password page of web admin).
6) either change the name of the mailbox by re-recording the name, or change the greeting to a recorded greeting by selecting that option from with the mailbox config (via phone).
There are other ways to record these messages, and if you are interested, I can go into further detail.
