Hi allI have an application with On Exception GoTo step for contact inactive, to catch when a caller hang up in the queue, but with this step all the calls are treated as a handle and don't figure out on Call Abandon Report. Also I can see the behavi...
I have a shared mailbox which is used to support overflow calls from a helpdesk. The mailbox creates MWI to several agent phones, who may simultaneously try to access the mailbox. The concern I have is when multiple agents try to access the same mess...
Does MOC support presence status? Like when I dial someone will it show them on the phone? If not or if so do you have documentation on this?Right now I can click to dial people and thats it. I just want to use RCC so thats what I have setup.thanks,
I have red most of the threads and some cisco docs to clear this out. but didn't help.Phone 1 - PSTN - CMEFXO - Operator. when phone 1 calls office and cut the call before operator answer, the operator phone is continuously ringing.I tried Battery r...
In our lab we have a UC520 connected via a sip trunk to an IP PBX (Selta SamIP). All is working fine but the call forwarding to voicemail from internal phone extensions. The calls received from the outisde, passing through the PBX, are forwarded corr...
If I upgrade a customer from Unity 4.0(5) to 4.2 will I need to get an updated license file? Its staying on the same server, just upgrading the software to 4.2.
Hi-customer has a unity 4.0, which has been working in production for a few years.Unity crashed one night last week and customer restarted it next morning. since then unity voice is garbled when listening to msg, auto att, etc.no event viewer msg for...
HiWe have successfully implemented Exchange 2007 UM for voice messaging with our CUCM 7.0. Unofrtunately the fax reception with the Exchange 2007 UM doesn't work.I have configured the H.323 gateway for T.38 fax relay and configured "Outgoing T.38 INV...
Hi Guys:My problem is the next one, my conf is CCM 6.0 -- MobileConnect - H323 Gateway - FXO Port.I have configure the mobile connect part con the CCM6 to call a cellphone using a route patter pointing to an H323 Gateway (2821) this gateway has a FX...
Hi,Can someone please point me in the right direction.I am looking for the configuration guide for Mobility Manager for CUCM6I am having issues when calling into voice access from the mobile phone, authenicating OK, then pressing "1" to dial an exten...
Problem: I create a hunt pilot à Hunt List à hunt group. I am using the broadcast algorithm for hunting. I have a front door phone that I am using PLAR with and when the person picks up the phone it rings the hunt pilot number. It will ring two ...
Hello,Every so often (1 time each 2-3 days), we have some problem with our DC Directory. The DC Directory goes down on our publisher server and we need to restart it manually.On the log, i found no many information. The 3 last lines in the Event View...
