Unified Communications Infrastructure

Hi, I have a strange issue. If I am OnNet with a cisco phone I can leave a message and get the message/inbox and mwi no problem. If I call from the PSTN I here the mailbox recording, go to leave a message and I get nothing. Its like unity is not ge...

"Enter the number you wish to transfer to..."Is there a way to remove or change this default prompt when diverting call to a "Caller System Transfer" ?The reason being, I am using an automated system to dial the access number, pause, then dial an ext...

I am having a problem with the caller input configuration for a user. When I program the #1 under the caller input section to transfer to another user, it does not transfer the call to that user, it immediately goes to the original dialed number use...

I'm just wondering about creating and managing additional mailstores. We have about 4000 users and I'm just wondering if it's better to bite the bullet now and create an additional mailstore now and assign subscribers half and half.

I'm using :Cisco Unity Connection Version 2.0.1.2000-337After deleting a Direct Routing Rule in the Direct Routing Rules page now is not possible to make any changes because all buttons disappeared. I made a restart to the server but still the same s...

Even though the CH COS is set for ninety seconds. Is this a known bug , or am I missing something?

Hello all I have a callmanager 4.1(3) sr8. Can anyone lead me in the right direction to make sure it is ready for the time change on Sunday Morning?Thanks,Jeff

Hello,Does anyone know how to get around the audio of the Sign-In conversation on Unity Connection 7.0 getting chopped off when calling from outside? We have a DID set up for checking voicemail from outside, which is forwarded to Unity via a CTI Ro...

For some reason, when I check "Ignore Caller Input" for a call handler greeting, the MediaMaster button is greyed out.Is there any reason behind this?Is this a bug?

The last Unity licence file I got for "UNITYU5-USR-E" (Unity Subscriber for Exchange) added a feature I have not seen before : "Unity Subscriber Feature - Unity Inbox" which is "LicVMISubscribersMax" in the licence file.I now have 500 Unity Subscribe...

In Unity 4.0(x) we have the option to allow or not allow callers to enter an extension, this was very handy.In Unity Connection 7 I do not see this option. The only way around this as far as I can see is to either:(1) lock all the inputs, or (2) modi...

Just wondering if anyone has some suggestions for me?We have a customer with Unity 4.0(5) who is currently licensed to use 200 users in VM mode but somehow has been deployed by another partner so that they have UM functionality and no UM licenses.The...

I need a script which will enable a UCCX5.0 system to record a message from the user when the queue overflows, then requeue it when the wait time has reduced to a reasonable level. Has anyone got any examples?