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Reporting for Contact Centre

dimple mujoo
Level 1
Level 1

‎05-20-2016 08:12 AM - edited ‎03-19-2019 11:08 AM

Hello,

Customer is trying create custom reports for their call center, however they prefer to do this using the data directly from the Database server, rather than CUIC.

any idea how do we obtain the Raw data, any documentation?

Thanks

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Deepak Rawat
Cisco Employee
Cisco Employee

‎05-20-2016 09:03 AM

https://supportforums.cisco.com/document/64301/squirrel-sql-client-setuppdf

Once you have access to the UCCX DB following above, then it is up to you how to use the data and create Custom Reports

Regards

Deepak

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dimple mujoo
Level 1
Level 1
In response to Deepak Rawat

‎05-20-2016 09:46 AM

they are on 10.x

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Deepak Rawat
Cisco Employee
Cisco Employee
In response to dimple mujoo

‎05-20-2016 09:47 AM

Does not matter, process is the same

Regards

Deepak

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