02-05-2024 10:22 AM
CUCM 12.5.1.17900-64
Is there a way to restrict a phone to only allow a specific login User ID?
I need to prevent erroneous logins with the same ID across a complex mobility environment.
Thank you in advance.
02-05-2024 10:56 AM
You cannot restrict login to specific user(s) on specific devices, but you can restrict so that a user cannot be logged into multiple devices. You do that by changing a service parameter. The most common setting in my experience is to automatically logout a user if it is logged in on another device already, that way you don’t have users who are logged into multiple devices.
02-05-2024 11:10 AM
02-06-2024 02:54 AM
Another option is to write your own front end and have that perform the EM API call after applying whatever business logic you need instead of using the built-in EM Phone Service.
This could be another Phone Service but you could just as easily write a chat bot so the user is already authenticated and only needs to indicate the phone to log into. I had a customer that did a lot of hot desking in their call center bake this into their CRM application: signing into the CRM on a given thin client automatically triggered an EM login on the phone at that desk. They had a simple SQL table of desk:phone associations so the user didn’t have to do anything.
02-06-2024 07:51 AM
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