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Seat limits for UCCE

happyatuni
Level 1
Level 1

Dear NetPro gurus,

Does UCCE has any upper seat limit similar to UCCX? I know UCCX is around 300 - 350 mark but what's the seat limit for UCCE?

Cheers,

Hunt                  

1 Accepted Solution

Accepted Solutions

Sent.

HTH, Please rate all useful posts!

Chris

View solution in original post

7 Replies 7

Chris Deren
Hall of Fame
Hall of Fame

UCCE supports up to 12,000 agents under supported deployment model with version 9.

UCCX supports up to 400 agents.

Check out UCCE SRND sizing section:

https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/ucce_srnd_9.x.pdf

HTH, Please rate all useful posts!

Chris

Thanks so much for that Chris.

Other than the Agent seat limit, is there any other benefits of deploying UCCE rather than deploying UCCX?

Hunt

There are many differences, the architecture for example is completly  different, where with UCCX you can have it all running on a single  server with UCCE the solution can easily include over dozen servers.   Here is one comparison doc for version 8.5 but most of it is still the  same for version 9:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_bulletin_c25-639721.html

you can search the contact center forum here for some additional threads as this question has been asked several times before.

HTH, Please rate all useful posts!

Chris

Thanks Chris.

Would you have another URL for that document as I get Error 404 when trying to open.

Cheers,

Hunt

Sorry, it is a partner facing document, here is the link:

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_bulletin_c25-639721.html

HTH, Please rate all useful posts!

Chris

Hey Chris,

Just tried it and got 403 Forbidden Error.

Any possiblity if you could email me that file?

hunt.lee@sydney.edu.au

Thanks heaps!

Cheers,

Hunt

Sent.

HTH, Please rate all useful posts!

Chris