Seat limits for UCCE

[happyatuni]

Dear NetPro gurus,

Does UCCE has any upper seat limit similar to UCCX? I know UCCX is around 300 - 350 mark but what's the seat limit for UCCE?

Cheers,

Hunt                  

[Chris Deren]

UCCE supports up to 12,000 agents under supported deployment model with version 9.

UCCX supports up to 400 agents.

Check out UCCE SRND sizing section:

https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/ucce_srnd_9.x.pdf

HTH, Please rate all useful posts!

Chris

[happyatuni]

Thanks so much for that Chris.

Other than the Agent seat limit, is there any other benefits of deploying UCCE rather than deploying UCCX?

Hunt

[Chris Deren]

There are many differences, the architecture for example is completly  different, where with UCCX you can have it all running on a single  server with UCCE the solution can easily include over dozen servers.   Here is one comparison doc for version 8.5 but most of it is still the  same for version 9:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_bulletin_c25-639721.html

you can search the contact center forum here for some additional threads as this question has been asked several times before.

HTH, Please rate all useful posts!

Chris

[huntlee]

Thanks Chris.

Would you have another URL for that document as I get Error 404 when trying to open.

Cheers,

Hunt

[Chris Deren]

Sorry, it is a partner facing document, here is the link:

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_bulletin_c25-639721.html

HTH, Please rate all useful posts!

Chris

[happyatuni]

Hey Chris,

Just tried it and got 403 Forbidden Error.

Any possiblity if you could email me that file?

hunt.lee@sydney.edu.au

Thanks heaps!

Cheers,

Hunt

[Chris Deren · Accepted solution]

Sent.

HTH, Please rate all useful posts!

Chris