Self Service Voicemail Password Reset for Cisco Unity Connection for end user.

[asifkhan250]

Hello Expert,

Is there a way end user can reset voicemail password from their end instead of admin doing for them. If it is possible please let me know how this can be achieved.


Regards,

rds,Asif

[Ratheesh Kumar · Accepted solution]

Hi there

Do you have Cisco PCA (Cisco Personal Communications Assistant). You can reset the PIN from PCA

How to enable PCA

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag170.html#pgfId-1077111

Procedure

Step 1 In the Messaging Assistant, from the Passwords menu, select Change PIN.

Step 2 On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9.

Step 3 Select Save.

Hope this helps!

Cheers
Rath!

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[asifkhan250]

Hello Rath,

Thank you for the information!

Regards,
AK

[Ve'Ronica]

Hi Ratheesh,

Is there a way to modify what the end user have access to change within the Messaging Assistant?  We don't want them changing other options.  Thanks

[Jaime Valencia]

In CUC you have a password, which you use for things like PCA, and there is a PIN, which you use to access your VM from the phone.

They're NOT the same thing, which one are you asking about?