Accepted Solutions
This would be what you’re looking for. Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)
B-ACD is the available option to have an IVR natively and B-ACD doesn’t require any additional licenses. However, for more flexibility compared to B-ACD, you can use CME with a Unity Connection and set up the IVR using a call handler option on Unity Connection. This requires an additional server to run Unity Connection and Unity licenses.
Follow the link shared by @Roger Kallberg for B-ACD configurations.
This would be what you’re looking for. Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)
B-ACD is the available option to have an IVR natively and B-ACD doesn’t require any additional licenses. However, for more flexibility compared to B-ACD, you can use CME with a Unity Connection and set up the IVR using a call handler option on Unity Connection. This requires an additional server to run Unity Connection and Unity licenses.
Follow the link shared by @Roger Kallberg for B-ACD configurations.
The best option is to use Unity Connection with CME, as Unity Connection is not EOL, whereas Unity Express has gone EOL. If you are not interested in investing and prefer to use a native option, try B-ACD and see if it meets your expectations.
