04-05-2017 11:17 PM - edited 03-19-2019 12:18 PM
i have a iphone jabber user who cant log in even though all user can login normally , i checked his user profile and jabber device profile and it is identical to all other users , can someone tell me what seems to be wrong from the error log???
04-06-2017 11:13 PM
Hi,
Is this user having a TCT device associated with this user ?
Are you able to open CUCM Admin web page from browser on iPhone ?
When you reinstall the Jabber client on the iPhone does it ask for a certificate ? If yes, can you install it and try again.
I can see some connection timeout errors, can you work with your Firewall team to allow connections on ports 8443, 5061 and 5222 to your Expressway -E servers.
Lastly, in case of a multicluster setup, the Home Cluster options should be checked on end user page on only of the clusters.
HTH
Manish
04-08-2017 09:10 PM
well the user is abroad so im not sure how he is connecting but assuming the user is connect via public mobile provider internet , shouldn't he be able to log in normally if other jabber clients are logging in from outside???
04-08-2017 09:13 PM
While the network specific settings should be fine ( like the DNS config and firewall ports ) there is user specific config on cucm and also the browser related test on iphone that you can do as it will be diff for diff users.
Manish
04-08-2017 09:27 PM
well as for user specific config " if you mean the iphone TCT profile" i did it exactly like the other working profiles , but for browser test for cucm page i dont think i can open it from a public isp???
04-08-2017 10:54 PM
Could you try to login into the Self Care Portal with an iPhone user please?
IP_CUCM/ccmuser
Manish
04-08-2017 10:57 PM
the issue is our cucm isn't reachable from outside the network as it doesn't have a public ip address.
04-08-2017 11:16 PM
Self care portal test needs to be done internally to make sure credentials & authentication r working correctly.
04-08-2017 11:19 PM
i see well im going to try to get a hold of user credentials , but one a side note the ports 8443, 5061 and 5222 you mentioned that allow jabber to log in are those udp or tcp?
04-09-2017 03:22 AM
From internet towards Exp-E the 8443 & 5222 are TCP with 5061 as TLS.
You can refer the Expressway firewall guide for complete details.
Manish
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