Take back and transfer

[christian galdos]

Hi All,

work in a call center using UCCE 7.5, have a company as a partner that want to start transfering calls to us using AT&T's Take back and transfer tech, Just wondering if I need any special configuration in my side to recevied this calls

thank you

-X

[Chris Deren]

It is fully supported and I have it working in many UCCE deployments, if you need to transfer any calls via TnT simply use dynamic label and include the *8 string as prefix or whatever the provider is expecting.

HTH,

Chris

[christian galdos]

Thank you, what about to recevied those calls? is there any configuration that i have to make? or will be a simple call to me?

[Chris Deren · Accepted solution]

Simple call as take back and transfer refers to taking back previously established call by sending midcall DTMF digits to redirect the call.

HTH,

Chris

[christian galdos]

Thank you for your help