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Time Based Routing with CUE and Hunt Groups

jameskuder
Level 1
Level 1

I am setting a CME-CUE system and am trying to find out if there is a way to have calls only route to the hungry during business hours and NOT have it go to any voicemail/attendant, but DO have it go to voicemail/attendant AFTER business hours. I have not found a way to do this if it is even possible. Any insight is appreciated.

1 Accepted Solution

Accepted Solutions

karmakar
Cisco Employee
Cisco Employee

James,

Can you describe your day time and night time call flow in a little more detail? You can use the night-service options on CME to acheive this easily.

You can also configure it such that, the calls always go to the CUE AA script, but that script only transfers back to hunt groups during day time.

You can ask more CUE scripting questions at ask-cue-editor@external.cisco.com


Abhi.

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1 Reply 1

karmakar
Cisco Employee
Cisco Employee

James,

Can you describe your day time and night time call flow in a little more detail? You can use the night-service options on CME to acheive this easily.

You can also configure it such that, the calls always go to the CUE AA script, but that script only transfers back to hunt groups during day time.

You can ask more CUE scripting questions at ask-cue-editor@external.cisco.com


Abhi.