UCCX / CUCM No hold music when the queue call count exceeds 2 concurrent connections
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2017 01:32 AM - edited 03-19-2019 12:05 PM
Hi all
We have a small contact centre and are running the default script in the UCCX. As mentioned in the title, when we have more then two calls in the queue they are not played the MOH file. These calls just the voice prompt then dead air (repeated) until the the call is answered.
We are running version 11.0 on both platforms
Any ideas please
- Labels:
-
UC Applications
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2017 04:10 AM
Hi
It sounds like you need to modify a queue script. Adding a "hold" step should resolve the issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2017 04:12 AM
Thanks for the response Alexey....I will try this out and let you know the outcome

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2017 04:20 AM
Hi,
Please check the CTI port settings for MRGL and MOH source as per the following posts
https://supportforums.cisco.com/discussion/11775346/no-moh-uccx
https://supportforums.cisco.com/discussion/11141846/uccx-music-queue-cucm-moh
HTH
Manish
