Unable to start the upgrade in the secondary node of Cisco Unity Connection Cluster

[ahmad_tamneh]

 Dear Team,

I am upgrading a Cisco unity connection cluster from 11.5(1) to version 12, as per the upgrade guide, I installed the new version on the primary server, I did not use the boot automatically to switch version when the installation of the new version completed in the primary server completed I wanted to start the installation of the new version on the secondary server but I was not able to due to the following error:
"The version obtained from the name does not match the active or inactive version of the publisher."

Any idea?

[Gregory Brunn]

Please provide show version active and show version inactive from both nodes.

Also did you run through the prechecks to ensure replication was working and everything was communicating properly.

Believe it is show cuc cluster status but it has been a little while would need to review the guide.

[ahmad_tamneh]

Hi  Gregory

Software version for the primary server:

Partition Versions

Active Version	11.5.1.13900-52
Inactive Version	12.0.1.22900-14

Installed Software Options

Option Name	Status
ciscocm.cuc_upgrade_12_0.cop	Active
ciscocm.struts_2_3_35_upgrade_v1.cop	Active
ciscocm.cuc_upgrade_12_0_v1.1.cop	Active
ciscocm.CSCvg22923-v1.2.k3.cop	Active
ciscocm.cuc_upgrade_12_0_v1.2.k3.cop	Active
ciscocm.cuc_upgrade_12_0.cop	Inactive
ciscocm.struts_2_3_35_upgrade_v1.cop	Inactive
ciscocm.cuc_upgrade_12_0_v1.1.cop	Inactive
ciscocm.CSCvg22923-v1.2.k3.cop	Inactive
ciscocm.cuc_upgrade_12_0_v1.2.k3.cop	Inactive

Secondary

Partition Versions

Active Version	11.5.1.13900-52
Inactive Version	10.5.2.11900-3

Installed Software Options

Option Name	Status
ciscocm.CSCvg22923-v1.2.k3.cop	Active
ciscocm.struts_2_3_35_upgrade_v1.cop	Active
ciscocm.cuc_upgrade_12_0_v1.2.k3.cop	Active
ciscocm.cuc_upgrade_12_0.cop	Active
ciscocm.cuc_upgrade_12_0_v1.1.cop	Active

Yes I run it, the cluster was fine and now it is also fine

[Cisco Support Team]

Hello All,

I am having same issue while upgrading CUC 11.5.15900-18 to 12.5.1.11900-57.

Could you please let me know if you have fixed the issue and how.

Appreciate your quick response.

Regards,

Nirmal

[piyush aghera]

Please advise if you have run pre upgrade tests before upgrading the CUC.

Command: run cuc preupgrade test

More information about pre upgrade test and checks are described in below link:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/install_upgrade/guide/b_12xcuciumg/b_12xcuciumg_chapter_010.html#ID-2166-000001bb