09-14-2012 03:01 PM - edited 03-19-2019 05:32 AM
Anyone have experience with TAC and UCM 8/Unity 8/Presence 8 in an unsupported VM enviornment? I see from the wiki table:
Deployment Scenario Server Hardware Shared Storage Hardware VMware Software Cisco Application Software
Customer-provided Server and VMware Third-party Third-party Third-party Cisco
that they do support software only but dont want to be denied support because of some silly technicality.
Solved! Go to Solution.
09-18-2012 11:39 AM
Hi there,
It is true
Have a look at this thread, especially the attachments from Gajanan (2 - pdf's)
https://supportforums.cisco.com/message/3615754#3615754
It's very painful to be sure for those of us with a non-HP/IBM
deployment.
Cheers!
Rob
"Why not help one another on the way" - Bob Marley
09-15-2012 07:27 AM
Not sure if I completely understand your question as the "unsupported" throws me off, you should always build your environment to be supported, you have two options when building virtualized environment for UC apps:
1. TRC
2. Spec based
both of which are supported with some slight guidline variations which you cannot deviate from in order to get full support.
The table you are referring to simply points out who you need to contact for particular issue.
HTH,
Chris
09-18-2012 11:06 AM
Let me clarify. What I mean by unsupported is that the ESXi4/intel 5620 enviornment (supported) doesnt have a HP/IBM/UCS sticker on it. Hardware chart under the section "Can I use this server?". Looks like they can refuse TAC support becasue of that. It seems very silly.
09-18-2012 11:39 AM
Hi there,
It is true
Have a look at this thread, especially the attachments from Gajanan (2 - pdf's)
https://supportforums.cisco.com/message/3615754#3615754
It's very painful to be sure for those of us with a non-HP/IBM
deployment.
Cheers!
Rob
"Why not help one another on the way" - Bob Marley
09-18-2012 12:04 PM
Wow cisco. Ill do my part and complain. Thanks Rob.
Andre
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