Unity Connection 10.5 - MTA fails to deliver message

[Peter Fiers]

Hello,

I've configured VPIM between CUE and CUC. Sending messages from CUC to CUE works fine. Sending messages the other way fails. SMTP message delivery succeeds, but the MTA in CUC can't deliver the message to the user due to a NullPointerException like this:

19:23:14.514 |25939,,,MTA,15,Thread=MtaMailDelivery-2; class=CsUnityMtaAddressResolver;Address= 2001@ucxn-01.DOMAIN.CHANGED corresponds to local Recipient Email (jdoe@ucxn-01.DOMAIN.CHANGED )

19:23:14.528 |25939,,,MTA,11,Thread=MtaMailDelivery-2; class=CsUnityMtaIncomingMessageHandler;Exception caught: java.lang.NullPointerException
19:23:14.528 |25939,,,MTA,15,Thread=MtaMailDelivery-2; class=CsUnityMtaMessageHandler;Message delivery Status!! File=/var/opt/cisco/connection/spool/UmssMtaQueue/csUnitySmtp-25-1471886550680.smtp; Status=2; retry Count=0 retry limit=3
19:23:14.528 |25939,,,MTA,12,Thread=MtaMailDelivery-2; class=CsUnityMtaMessageHandler;Message could not be delivered due to (Misc Sql Error). Message delivery will be retried. Retry Count=0 File Name=/var/opt/cisco/connection/spool/UmssMtaQueue/csUnitySmtp-25-1471886550680.smtp

Anybody seen this before?

thanks

Peter

[Rob Huffman · Accepted solution]

Hi Peter,

Maybe you are seeing this 10.5 bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuw24395

IN-Bound VPIM messages will fail, if there is no SUB field in message

CSCuw24395

Cheers!

Rob

[Peter Fiers]

Hi Rob,

this is great news. Indeed, there's no subject in the mails which I found in the badmail folder.

I did some browsing on it but what I've found out is that there's no possibility to configure the subject line in CUE VPIM messages. Any solution for this as to your knowledge?

Thanks

Peter

[Rob Huffman]

Hi Peter,

I think I would approach this issue by upgrading Unity Connection to one of the "Fixed-in" versions;

Known Fixed Releases:

(3)

10.5(2)ES50

10.5(2.13039.1)

10.5(2.13900.12)

The latest CUC release is 10.5.2(13901-2) or 10.5.2SU3a which is what I would use as it also includes the fix for CSCuy00023 : CUC 10.5.2.13900-12: Switch version failing on Subscriber node.

http://www.cisco.com/web/software/282074295/133081/1052su3acucrm.pdf

Cheers!

Rob