Unity Connection 8 Cisco PCA PIN change

[mtmachen]

in UCX 7 users were able to change their voicemail PIN in Cisco PCA.  In 8 they are being asked to provide their current PIN in order to change it.  Am I missing a check mark somewhere?  The whole point in us allowing users to change their own PIN is because they always forget it.  By logging into PCA they are authenticating against AD so they shouldn't have to know their current PIN in order to change it.  I've looked through the docs and the docs state the following "If you forget your PIN, use the Messaging Assistant web tool to change it, because you are not required to enter an existing PIN to change it there."

What am I missing?

[Rob Huffman · Accepted solution]

Hi there,

It sounds like you are hitting this bug;

CSCtf09336 Bug Details	Bug #6 of 7 | < Previous | Next >

CPCA PIN Settings
Symptom: Users are required to enter their old Telephone User Interface (TUI) Personal Identification Number (PIN) when changing their TUI PIN in the Cisco Personal Communications Assistant (CPCA). Conditions: When changing the TUI PIN via the CPCA web interface. Workaround: Fixed in UC build 8.0.2ES17.42011-17 (UCM build 8.0.2.42011-1) and later as well as the upcoming 8.0.3 release.	Status Fixed              Severity 6 - enhancement Last Modified In Last Year         Product Cisco Unity Connection          Technology 1st Found-In 8.0                    Fixed-In 8.0(2.8) 8.0(2.13) 8.5(0.72) 8.0(2.98000.117) 8.5(0.96000.290) 8.5(0.96021.2) 8.5(0.96000.26) 8.0(2.98000.147) 8.0(2)ES17 8.0(3.10000.8) 8.0(2.42011.1)

Cheers!

Rob

[mtmachen]

Darn.  I looked for the bug and didn't see.  thanks for finding it.

[Rob Huffman]

Hi there,

You are most welcome!

The Bug Toolkit can be a tad flaky at times

Cheers!

Rob