Hi Experts,
I have inherited a call manager with lots going on. However there is currently an issue I cant seem to find the cause:
Scenario:
Site has 1 DID that transfers to a call handler which allows the caller to transfer calls to an internal extension (non DID). Transferring a call to an extension works just fine( in user voicemail transfer rule is set to their extension in CUCM). However some sales guys have their cellphones in the CFA (in CUCM) since they are away and when a call is transferred to them it simply says "please wait while I transfer the call....beep beep beep Sorry USER is not available please leave message" meaning its going to voicemail.
PSTN > +1123 123 1234 > 2000 CUCM extension > 1900 Call handler >(caller input) 2021 (user ext) > (Call forward All) +1330 444 1113 (fake Number)
In CUCM all works fine users can call each other with CFA and it works fine but from CUC it seems to not go to the CUCM extension and from there to the external number?
Where should I be looking?
