Unified Communications Infrastructure

                   Does anyone know where I can find the information for getting cupc and jabber clients to connect to my CUCM from outside my firewall without having to VPN in? I am on CUCM 8.6 and have the latest versions of cupc and jabber.

We need more device licenses when I do my license report. If a phone has not been deleated from the system but is not being used is the device license units being counted in callmanager. Is there a part number for this. Hope i am posting in the right...

                   VCSE was RMA'd and received a VCSC as replacement..  How do you convert.. 

If your organization has more users than a single Cisco Unity Connection server or cluster pair can support, or the voicemail concurrency (ports) are higher than a single 20K OVA can provice (500 ports in an ACT/ACT cluster), then you can join more C...

Hi Everyone, We have recently noticed that, at least for one of our branch site, call forward (CFWA, CFNA, CFB) or direct call to Unity are *sometimes* not answered by Unity Connection. The call keeps ringing (on the phone, the pilot point number is ...

Hello,There's a client having the following issues: 1) On an incoming call, this will ring (or be detected) on the IP Phone or on the Lync but not symultaneously as it should be. It happens either if a call is made from an IP Phone or from the Lync. ...

Hi,      We have implemented Microsoft Lync 2010 on Citrix Xenapp Environment. We want to use the CUCILYNC to integrate Microsoft Lync with Cisco Call Manager.  We want to use Lync in softphone mode and calls are handled by Cisco Call ManagerDoes any...

Hi all,I'm trying to import (Bulk) Gateways and MGCP interfaces. For some reason it imports all gateways, doesn't show any errors on the job, but the MGCP interfaces inside de gateway are not imported.I can see the information inside the gateway file...

Hi all, i was looking at the E-SRST feature. I've understood that for the version 8.6 the UMG in the central site was mandatory. For version 9.x, if i've understood correctly, now the UMG is not longer required but in the central site we have to setu...