Hi All,I am having a call center setup running with UCCX 8.0.2 and CUCM 8.0.3.Calls coming from PSTN does not end if no agents picks up the call after script executes completely.Please advise.Thank you,Nayeem
Hi All,I am having a call center setup running with UCCX 8.0.2 and CUCM 8.0.3.When called from some phones (9971,CIPC, etc.) to the UCCX trigger the system does not play MOH it gives complete silence, while the agent phone is ringing.But it is fine w...
Hello,We are deploying Jabber cloud-based and have a few dobuts:- Cisco Webex Site supports 2 or more domains, example we will have two domains corp.com and xyz.com the webex site can respond to these two domains?- When i will install the Jabber on c...
Hi ALL, I am trying to upgrade CUCM from base 8.5/8.6 to 9.1 and its failing with attached message. I verified MD5 checksum and it matches with one given at cisco download. I am running 8.5.1.10000-26 and 8.6.1.20000-1 in my lab. I ...
Dear All,i would like to ask if there is any way to schedule time on CUCM 7 allowing us to shut down cisco ip phones during week ends, and which cisco ip phone models that support this feature. regards
I had quite the collection of SQL queries for the old Unity that were very useful. I am finding it much harder to build queries in Unity Connection. I am looking to build a query in CUDLI that mimics this one that I used in unity: s...
Hi,I'm hoping someone can help.We have had a request from the business to change the behaviour of alerting names on hunt pilots. We have a number of marketing numbers that go to the same team. These are setup as hunt pilots on callmanager with differ...
My organization has a couple E20's and are still running CUCM 7.1.5.33900-10. Has anyone successfully registered an E20 in this version of CUCM? If so, need some guidance. Thanks!
I was reading about unified mobility MVA feature. but I am confused here. what if someone from outside dials into the MVA DID from a public phone but has a spoofed caller ID similar to one configured in one of the remote destination, so that CUCM aut...
Hi,One of my customer needs a real time monitoring solution, where he can capture the Call quality with MoS ,Voice Packet drops, delays occuring in the network for vocie traffic.Can anyone suggest a tool which can provide all this information with an...
Hi, I'm using a CUBE to forward incoming SIP calls to CUCM6. Everything works fine accept transfering external SIP calls to an internal directory. Transfering an internal call to an internal destination works also very well. Seems signalling works fi...
Hi all. One user in organozation can't login to call Center with agent.When user try connect to call center . Agent display Connecting CTI Server, and than write Unable to log in.This is new user , other old users can work. I add association phone ...
I am installing Attendant Console Business Edition v9.x for a client. They are licensed and I have a PAK. No DVD came with PAK. I cannot find where to obtain the software (preferably iso) from. In the downloads section I can find the ova for sett...
Hi There,A restoration scenario for active/active unity connection cluster. We would like to schedule Unity Connection Pub configuration backup daily, but voice message option backup weekly due to the large amount of users and size.One restoration sc...
Customer is asking about installing a fax server. In looking at the docwiki on virtualization, it doesn't discuss Opentext/RightFax at all.Can an Opentext server co exist with other UC VM's on the same blades? Docwiki says you can't coexist with no...
