Unity Connection - HTML Notification Management

[Simon Battye]

Hi,

I'm currently using Unity Connection 11.5 and i've configured HTML Notifications in order for Unity Connection to send notifications to users when they revive a voicemail.

To do this i configured the SMTP smart host and enabled an HTML notification device on the users - this works correctly and notifications are being delivered to the users i have configured.

What i am unsure about is how to manage this on a bulk basis for hundreds of users.

If i enable the notification device for the user, i need to manually specify the users email address in the "to" field. When i export all the users using BAT i don't see the notification device in the CSV so i can't update via that method.

You can specify the "to" field and enable the notification device in the user template but you don't seem to be able to set a variable i.e. %userID%@domain.

Is it possible to bulk edit and change this field or is there another method of accomplishing this?

[Greg Mora]

Did you find a solution for this?

[Maren Mahoney]

This can be accomplished with scripting via the REST .NET SDK available on www.ciscounitytools.com

The tool is not TAC supported, but is well documented. I've used it for more simple things, but if you look at the full Developers Guide you will see a section specific to retrieving and setting Notification Devices.

Cisco Unity Connection .NET REST SDK

Maren

[Maren Mahoney]

And there is also the CUPI API:

Cisco Unity Connection Provisioning Interface (CUPI) API -- Notification Devices API

[duffjay]

I think the point is to help automate the onboarding of new users.  I'm running into the exact issue myself.  I don't use any kind of scripts - other than syncing with on-prem Active Directory.  There should be a way to populate the To field, with the AD-synced email address, or the SMTP proxy address that Unity generates.  But, if there is, this method is unclear and (it appears) undocumented.

[Roger Kallberg]

AFAIK there is no built in standard functionality for this. You’ll need to follow the advice given by @Maren Mahoney for this.

[atesfai37]

You can do this in two parts for existing users. 

1. on the admin page. Click on users. Select your users and then scroll to the bottom and click bulk edit. On the next screen click the dropdown for edit and choose notifcation devices. Then click on HTML. Then click both check marks for "Notification Devices." Scroll down and make sure it is scheduled to "Run now" and then submit. Once it completed move to step 2

2. Now you can export all your users that have that enabled and update the field "SmtpAddress_HTML2" which will correspond to the users email address for that html notification.

[duffjay]

Bingo!  Only took 5 years to get an answer! 

Now, if there were just a way to do this without any interaction, whenever a new mailbox is created from AD....