Unity Connection - Immediately Apply Message Aging Policy

[trevorjackson81]

Is there a way to immediately apply the message aging policy in Cisco Unity Connection 9.1? I have a user that has close to 1000 voicemails in their inbox and it is causing issues with synchronizing their Unity Inbox with their Exchange Inbox. I have applied a message aging policy to the users' Unity Connection Inbox but it doesn't seem to go in effect until much later (perhaps next day, I think)

Is there somewhere I can click to apply this message aging policy immediately rather than waiting for it to run at whatever time?

Alternatively, is there a way to delete voicemail messages from the users' inbox in bulk? I can go into the web interface for their voicemail inbox and delete voicemails, but it only presents the voicemails 25 at a time so there is a lot of clicking that I would have to do.

Any help I could get on this would be greatly appreciated.                          

[Rob Huffman · Accepted solution]

Hi Trevor,

One nice way with Unity Connection is with the use of this excellent tool from the great suite of Unity Tools (use the ** reset" feature **).

Unity Connection Bulk User Delete   

For resetting users you have the option of emptying the mailbox,  resetting greetings, deleting voice names,  resetting passwords,  removing private lists and a number of other  options you may choose.   For installations where the user base “changes  over” frequently such as  schools this may be a nicer option.  This  option is also allowed for  CoRes installations since it does not involve  the removal of user  objects from the Connection database.

http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html

Cheers!

Rob

Please support CSC helps Kiva

https://supportforums.cisco.com/blog/12122171/cisco-support-community-helps-kiva

[lindborg · Accepted solution]

I wonder if it's worth looking into an option (either off the Bulk Delete tool or it's own stand alone tool or maybe a scripts using the Python Scripting Host) to run through and execute deletes and such based on aging policy settings immediately - I've seen this come up a few times - folks want to change a policy and then execute on it on the spot.

Maybe I'll stick it on the to-do list - it'd be ideal as a Python script such that folks can see what it's doing and edit to taste but it's a bit more tedious that way...

[trevorjackson81]

Thanks for the link. I ended up just waiting for the message aging to get applied to move forward on this but this could be helpful in the future.