12-11-2019 12:53 AM
Unity Connection - "User Must Change at Next Sign-In" keep being checked
Hello,
We have a CUCM and Unity Connection 11.5.1.15900-18, PIN sync is enabled. In both CUCM and CUC, we use Authentication policy that has "Credential Expires After" set to "Never Expires".
However, recently some users complain that they cannot log in voicemail and we found the option "User Must Change at Next Sign-In" is checked. And it did not get unchecked after users reset their PIN from user selfcare portal (https://<cucm>/ucmuser), or when the PIN is reset from CUCM administration web page.
Can someone advise what is wrong here and how to prevent it from happening.
Thanks,
hoanghiep
12-11-2019 05:33 AM
Hi,
Please check below troubleshooting steps:
12-12-2019 02:45 PM
12-12-2019 04:59 PM
Hi Adam,
Our authentication policy has "Credential Expires After" set to "Never Expire"
Regards,
Hiep.
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