Unity Connection - Unused User Accounts

[bravest-buccaneer]

Is there a way of finding out which cisco unity connection accounts have not been used for a "x" amount of months - let say 3 months for example ???

Thank You

[AskQ2Forum_2 · Accepted solution]

Under Connection servicilbilty>tools> reports you can reports like 'user phone login' or 'user message activty' - that may provide what you are looking for....Regards, Jaginder

[Rob Huffman · Accepted solution]

Hi Amer,

There are a number of results in this great tool that can help in

determining unused accounts in Unity Connection. Here are

a couple;

Mailbox unread messages older than 60      days

. The number of messages currently in the users’ mailbox that      are unread (new) and arrived 30 or more days ago. This can be useful in finding      mailboxes that are not being used.      

NOTE: This requires that the      time of the local client and the time of the Connection server be in      agreement (they do not need to be in the same time zone, of course).

Time      of Last Call. Indicates      the date and time the user called in to check messages last. This can be handy for finding out      which boxes have not been access at all or which ones have not been      accessed in a long time. This      value is converted into the local time of the computer you are running      User Data Dump on

From this awesome tool;

Cisco User Data Dump

http://ciscounitytools.com/Applications/CxN/UserDataDump/Help/UserDataDump.htm#_Toc320093163

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[AskQ2Forum_2 · Accepted solution]

yes, Cisco user data Dump is great.  :-)

5+

[bravest-buccaneer]

top stuff - thanks very much

[ndehmer]

One thing that I have noticed is that if users are using CUPC/Jabber to access their voicemails CUDD doesnt log IMAP calls. It will only log an actual TUI/Phone access to the Unity Connections. 

[AskQ2Forum_2]

Rob (or anybody TBH)

ran a report for

TIME_OF_LAST_CALL

Gettting alot of data showing 'none' whereas others show a date - does that literally  mean the account has never been used!

[Rob Huffman]

Hi there,

The "time of last call" may be helpful if all users only have TUI

access but if they are using web inbox of single inbox it may not help.

I kind of like these searchs now days (in conjunction with the "enrollment stats);

• User generated mailbox activity detected      in the last 60 days. How outputs a      1 if there's been any user generated activity detected for each mailbox      and 0 if there has not been any in the last 60 days. This can be helpful for finding      mailboxes that are no longer in use.       Note that mailboxes that have been created less than 60 days ago      will get a -1 value for this field.
• User generated mailbox activity detected      in the last 90 days. How outputs a      1 if there's been any user generated activity detected for each mailbox      and 0 if there has not been any in the last 90 days. This can be helpful for finding      mailboxes that are no longer in use.       Note that mailboxes that have been created less than 90 days ago      will get a -1 value for this field.
• User generated mailbox activity detected      in the last 180 days. How outputs a      1 if there's been any user generated activity detected for each mailbox      and 0 if there has not been any in the last 180 days. This can be helpful for finding      mailboxes that are no longer in use.       Note that mailboxes that have been created less than 180 days ago      will get a -1 value for this field.

Then if I am going to move onto the mailbox delete for users I generally go into their mailbox

and change the user extension field to a "phantom" number for some period of time just to be sure

before the final delete

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[AskQ2Forum_2]

Rob, thanks again ....regards, Jag