06-28-2013 07:37 AM - edited 03-19-2019 06:55 AM
Up until now if this was needed I've simply had a "press 9" option and kicked the call over to the built-in dial-by-name script in CUE. Is there a way to have it monitor for "dial it at any time" the way Unity Connection has? I'd like for a user to be able to enter a 4-digit extension at any time during the prompt to be transferred to that extension while still maintaining the 0-9 options for those who don't know the extension they need.
06-28-2013 09:06 AM
Hi
Yes, in CUE there is a "dial-by-extension" Menu step. You can use that to do what you're after.
Barry Hesk
Intrinsic Network Solutions
06-28-2013 09:08 AM
I've used that to allow people to dial extensions and be redirected before but will that allow me to have 9 options within that dial-by-name menu while still monitoring for 4-digit extensions that begin with a 1-9?
06-28-2013 09:17 AM
Yes. If you PM me your email address, I'll send you a sample script.
Barry Hesk
Intrinsic Network Solutions
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