Unity mailbox for Cisco and mobile phone

[Lubo1]

Hi there,

we have this scenario: user, leaving the office, forwards all calls to his mobile phone. But in case he does not answrers the call on the mobile, we want the voice mail to be dropped in Unity mailbox (so the user can reach it via e-mail). We set up the forwarding on the mobile to the Unity, but the problem is that caller gets general Unity prompt and needs to know subscriber extension to be able to leave the message in the correct mailbox. Is it possible to automate it (based on forwarded number of mobile phone, which appers in Q.931 call setup or some other mechanism), so caller is forwarded directly to subscriber mailbox? Alternate extensions does not seem to work.

Thank you,

Lubomir

[sallwine]

You get the general greeting because it cannot match the cell number to a subscriber.Just enter the cell phone number on the subscriber's page under alternate extensions. Then when the call arrives (forwarded) from the cell, it will match a subscriber and play his greeting.

Hope it helps.

Steve

[eschulz]

The other thing you need here is RDNIS from cell provider. I would guess this call is being forwarded in across your PSTN trunk. If that trunk does not preserve the redirecting number then Unity won't be able to identify the call as being forwarded from the cell.

Some folks have worked around this by forwarding their cell phone to their office DID number. The call then gets CFNA or CFA from there to Unity. With this, Unity can easily route the call to the correct greeting.

Regards,

Eric

[Lubo1]

Yes, I have RDNIS from the mobile provider, have properly configured alternate extensions under Unity subscriber, and also checked "Redirecting Number IE Delivery" box on CallManager's Gateway configuration page. But it still does not work. Is any configuration on H.323 gateway (AS5350, 12.3(3g)) needed to allow RDNIS forwarding?

[k6lw]

Did you enter the entire 10 digit number of the cell phone? I have a dual integration Unity with SMDI, and at least with Nextel Cell numbers, I haven't run into any situations where calls to the Nextels directly forwarded to Unity don't reach the correct mailbox.

Lee

[lfulgenzi]

Did you ever get this working?

[Lubo1]

Yes, but I am not sure how. After some time, while configuring something else, I tried to configure that again and it worked... Probably there was a change in Gateway configuration in CCM, try to play with "Redirecting Number IE Delivery".

[lfulgenzi]

So then all your cell phone users are forwarding to one number rather than DIDs to get into voicemail?

[Lubo1]

No, every user has configured his cell number under alternate extension in Unity. When he does not pick up his cell phone, call is forwarded directly to his Unity mailbox, so he has one common mailbox for mobile and IP phones.

[lfulgenzi]

OK - I get that part. Actually got that working. I'm just wondering what the ring no answer target of the cell phone is for each cell phone. I'm guessing it has to be a DID that translates into Unity somehow, but is it a different DID for every user?

[Lubo1]

Hi,

every cell phone has NA calls forwarded to one common number - Unity pilot. When forwarded call reaches Unity, also redirected number (in this case cell phone nubmer) is provided to Unity, so based on alternate extension configuration, Unity knows, which mailbox this call should be forwarded to.

[lfulgenzi]

OK - thanks. That's the information that I was looking for, that it can be done.