unity message server is offline when tyring to listen to messages from a phone, email delivery and listening to messages in outlook works fine

[jerry_hamm]

The problem started last night when our Exchange queues backed up due to a virtual memory error and we had to do a failover. I see the following item in the application log repeating.

Source: CiscoUnity_CsServices

Category: run

Type: error

Event ID: 1065

Description: AvCsGateway: FindCsComponentsEX failed.  AvCsMgr not started.

Source: CiscoUnity_CsServices

Category: run

Type: error

Event ID: 1065

Server: Epitpvmp01

Description: AvCsGateway: FindCsComponentsEX failed.  AvCsMgr not started.

When I look in the services section it shows all the services as started.  I've tried manually restarting services and have rebooted the server multiple times.  The web interface works just fine as well.  I haven't been able to find any thing online that matches this.  Has anyone seen this before or knows how to fix it?

Unity 7.0(2), windows 2003, sp2

CM 7.1.3.32900-4

Exchange 2003 sp2, windows 2003 sp2

[Abhishek Tripathy]

Try restarting the AvcsGateway service.

If that does not help, re-run the Service Configuration wizard.

[Claudio Quiroz Cabello]

Hello Friends,

I have a similar problem, my Unity Windows is not integrated with Exchange server. When the user tries hear its messages, the system says: "the messaging server doesn´t have any connection". The user can´t delete the voicemail messages either.

Cisco Unity 7.0 Build 7.0(2)

MS Windows 2003 Server, SP2.

[eurofittyres]

Euro Fit Tyres Ltd, established in September 2022, is a private limited company based in London, England. Specializing in the retail trade of motor vehicle parts and accessories, the company offers a comprehensive range of services to meet diverse automotive needs.