Unity Port Group test failed

[Deepak Kumar]

Hi,

My Unity and CUCM (11.5) are intergated using SSCP protocol. It was running form last few months but now I am facing an issue, Unity extensions are not reachable. 

I started Tshoot and didn't find any changes in the configuration and testing a  "Port Group" is failed and error as below

" Failure reason: ErrorCannotEstablishWinsockConnection. connectToServer(10.10.x.xxx:2000)->0x80045A03"

Looking urgent help for the same.

Regards,

Deepak Kumar

[Chris Deren]

Are the CUCM servers reachable from CUC?

Are the port names the same on both sides?

Why not use SIP, so much easier?

[Deepak Kumar]

Hi,

Thanks for your reply.

Are the CUCM servers reachable from CUC?

Ans: Yes both are reachable from both site.

Are the port names the same on both sides?

Ans: Yes. It is the same

Why not use SIP, so much easier?

Ans: I am not sure. It was configured 3 years ago.

Regards,

Deepak Kumar

[Chris Deren]

I would re-confiugure the integration as SIP or re-build the SCCP ports to see if the error goes away.

[Deepak Kumar · Accepted solution]

Hi all,

Thanks for the reply. I didn't find any root cause for this issue but It is resolved after restarting the Unity. 

I am happy but not sure why it happened. I checked all the configuration and it was ok. 

Regards,

Deepak Kumar