03-05-2013 05:23 AM - edited 03-19-2019 06:22 AM
In the cisco document http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml it states that Unity places a call on hold and uses the audio file specified in the device pool that contains the voicemail ports. I have a fixed audio source that I would like to play but it only lists items from the music on hold audio source section.
Currently using 8.5 Unity.
Any help would be appreciated.
Solved! Go to Solution.
03-05-2013 09:06 AM
What's your CUCM version??
That's an old doc, and it has been some time since they removed the audio source option from the device pool config.
Now it's under Common Device Configuration. The other 3 levels for audio source config, remain the same.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
03-05-2013 06:35 AM
Did you configure the fixed audio source?
Chris
03-05-2013 06:49 AM
Yes, it's already been configured.
03-05-2013 09:06 AM
What's your CUCM version??
That's an old doc, and it has been some time since they removed the audio source option from the device pool config.
Now it's under Common Device Configuration. The other 3 levels for audio source config, remain the same.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
03-05-2013 10:03 AM
CUCM is 8.0.3. That makes more sense now. Thank you!! I'll try it there.
03-05-2013 10:36 AM
That was exactly what I needed. Thanks Jaime!!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide