Upgrade CUCM 9.1 (BE6K) to CUCM 10.5

[Ovindo Prastyo Utomo]

Hi All,

We are facing the process to update CUCM and I&M on a BE6K platform from 9.1 version to the latest one (CUCM 10.5),

The UCSS is still valid.

Could someone put us on the right direction?

Is Expressway Core and Edge already included if my CUCM upgraded to v10.5?

Thanks in advance.

Regards

[Ovindo Prastyo Utomo]

Recently I've contact and ask Cisco Licensing Team to Upgrade my CUCM 9.1 to CUCM 10.5,

and they said that my case is an "ordering issue".

Do I need to order some SKUs from CCW before I can upgrade my CUCM?

What SKUs that I need?

Please advise,

Thanks,

Regards,

Ovindo

[Manish Gogna]

Hi Ovindo,

If you are a certified partner, you can open a case here:

http://www.cisco.com/web/partners/tools/helponline/index.html

HTH

Manish