Voice Mail Recognition

[Mike Matoska]

I’ve been asked if our current Unity Connection Voice Mail has voice recognition in the Call Handler, so when a caller calls in and hits an Auto-Attendant for menu options they have the option to say of press one? 

If not available is there a release are license with that functionality?

Thank You

[Jonathan Schulenberg]

Negative. Ironically there is an ASR engine running on CUC for the Speech Connect Directory Handler feature but it was never implemented on the Call Handler.

[collinks2]

Voice mail recognition is seen in directory handler. When you set up the
directory handler,the user will be prompted to enter the last name and
firstname of the callee or to say them.
For menu options,I think the call handler can do this.

[james554shaw]

Hello,

Certainly! Let’s explore the voice recognition capabilities in Cisco Unity Connection and how they apply to call handlers.

Voice Recognition in Unity Connection:
Unity Connection provides voice recognition features, but they are specific to certain mailbox types.
User Mailboxes: Voice recognition (ASR - Advanced Speech Recognition) is available for user mailboxes. Users can interact with their voicemail using voice commands.
Directory Handlers: Directory handlers can also be voice-enabled. This means callers interacting with directory handlers can use voice commands to navigate options.
System Call Handlers: Unfortunately, voice recognition is not available for system call handlers. System call handlers are typically used for auto-attendants and other system-level functions.
Feature Comparison:
If you’re interested in a detailed feature comparison, you can refer to Cisco’s documentation that lists all the features available in Unity Connection.
Keep in mind that the native ASR capabilities and Speech Connect (voice-enabled directories) apply primarily to standard mailboxes and enhanced directory handlers.
Leveraging Voice Recognition:
To achieve voice recognition for callers interacting with an auto-attendant, consider using directory handlers or user mailboxes.
For system call handlers, you’ll need to rely on DTMF (pressing keys) rather than voice commands.
If you have any further questions or need additional assistance, feel free to ask.

Best Regards

james554