Voice trigger instead of the call forward

[Malik570]

Hi ,

I have the below scenario in CUCM

Phone  A #1234 has voice mail setup.

Phone B  #3241 does not have any voice mail.

I have setup call forwarding  from Phone A to Phone B and both phones are online.

However, the voice mail of Phone A is triggered instead of the call forward when a call is place d to Phone A.

How do i  resolve the issue? Any help in this matter would be greatly appreciated.

Thank you 

[Andrew Skelly]

What type of forwarding do you have on Phone A for voicemail as well as to Phone B?

[Anthony Holloway]

I think I misread their original problem, and they might not be getting Phone B to ring at all. In which case, asking for the forwarding settings on both DNs is appropriate. Good question.

[Anthony Holloway]

That is just how it works...by default. You can change this default behavior, but it changes for the whole system, and not per person/per phone.

Look into CUC > System Settings > Advanced > Conversations > Use Last (Rather than First) Redirecting Number for Routing Incoming Call