Voicemail Notice sent to Junk mail in outlook 2010

[Gustavo_Ruiz]

Hello guys,

I have a user that is having trouble with his voicemail notifications on Outlook 2010.

They come from:  unityconnection@intuslywa1vm01

He gets an error message when trying to retrieve these messages stating that this is not a valid e-mail address like someone@domain.ext Therefore it does not process the request to take the e-mail with the voicemail message back to the inbox.

Any tips on what I could do to help this user out?

Thank you!

Cheers.

[bvanturn]

Hi Gustavo,

On CUCAdmin you can find the SMTP settings, there you can set the domain that will be used by CUC. You can try setting that to a valid domain.

[Gustavo_Ruiz]

Thank you!

I'll give that a try and let you know if it works.

Cheers!

[aaron]

Does changing this affect the license installed on the system? Right now ours is set to be user@servername.child.root.pri but would like to change it to our company external domain (a .com address)

[Justin Brenton]

Hi Aaron,

Changing this will not have an impact on licensing. 

HTH,

Justin

[aaron]

What would you set this as? (assuming I'm from cisco)

cisco.com or ucserv01.cisco.lan

[Justin Brenton]

Typicially you would set this to match your domain(mycompany.com)  or internal domain name(mycompany.internal)

This all depends on your DNS/AD configuration.

HTH,

Justin