i programm a queue in the server CUEAC release 9.1 with these parameters in the Queue Management:
Forced delivery answer time (secs): 18 secondes
wait time overflow: 3 minutes
Situation: when i place 3 calls, the 4th follows the overflow to the voce mail number. So it's ok. But when i want to test the wait time oferflow, i place a call and is deconnected after 60 secondes. The call nerver stays in queue for 3 minutes and follows the overflow number. I reduce the wait time overflow to 45 secondes and it's work good but the Customer wants 3 minutes..not 45 secondes.
Thanks for your help