wireless headset/disable ringing of lines to only flash

[tsp1lrk777]

Hi,

Does anyone know how to change the ringing of lines on a wireless headset to be flash only? User is using phone with a wireless headset with multiple lines but all the lines are ringing in the headset; I went into the lines and changed 

Ring Setting (Phone Idle)

Ring Setting (Phone Active)**

both to Flash, but it still rings in the headset.

Thank you,

Lisa

[Rob Huffman]

Hi Lisa,

There are some known bugs related to this issue. You may need to provide the phone model and firmware version they are running. Here is one such bug;

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuh22404

Symptom:
Headset using Enhanced Headset Control (EHC) integrated via Aux port beeps for a new incoming call even though line is set to flash-only in CUCM.

Conditions:
This applies when using a headset integrated with EHook functionality with line configuration set to flash-only.

Workaround:
Set ring setting to disabled on line to stop beeping on incoming calls. Can also downgrade to 9.2.1SR1 or earlier firmware.

7945/7965 EHook headset beeping when line set to flash only

CSCuh22404

[tsp1lrk777]

Hi,

thanks for the information, I will check it out. Most appreciated.

[tsp1lrk777]

This worked! Thank you so much for the information, very helpful.

[Rob Huffman]

Hi Lisa,

You are most welcome my friend! Glad to be of some small help here.

Cheers!

Rob